Email & Chat Support (Non Voice Process ) Freshers @ Salem
TechGlora Integrated IT Services · Salem, Tamil Nadu
Not Disclosed
Job Description
E-Relationship Associate – Email & Chat Support
Experience: Freshers (0-1 years)
Qualification: Any Graduate
Job Type: Full-Time (3-6 months Probation then Full time conversion based on Performance)
Shift: UK/US Rotational Shifts
Week Off - Rotational Week off
Payroll -Flexwork
Work Mode: Work from Office
Job Overview
We are looking for an E-Relationship Associate to handle customer queries through Email and Live Chat. This is a Non-Voice Customer Support role requiring strong written English communication and good customer-handling skills.
Key Responsibilities
Handle customer queries through email and chat.
Understand customer concerns and provide accurate solutions.
Maintain professional and courteous communication.
Resolve queries within the defined turnaround time.
Escalate complex issues to the appropriate team.
Maintain accurate records of customer interactions.
Meet quality, productivity, and customer satisfaction targets.
Requirements
Any Graduate; Freshers can apply.
Good written and verbal communication skills.
Strong English reading and writing skills.
Good typing and computer skills.
Ability to multitask and handle multiple customer conversations.
Customer-focused attitude and good problem-solving skills.
Willingness to work in UK/US rotational shifts.
Interview Dates 02.09.2026 & 03.09.2026
Interview Venue : No. 135, Ground Floor, Sankar Nagar, Salem, Tamil Nadu - 636007.
Will send across the Interview Invite for the Walkin Drive on 2 nd & 3rd Sept ,2026.
Important
This is a Non-Voice role. Candidates will communicate with customers primarily through Email and Chat.
Interview ProcessL1 RoundEnglish written Communication AssessmentMock ChatTyping TestL2Project ManagerL3HR Manager
Please carry:Updated Resume Valid Photo ID (WRITE SHARMILA BALAJI ON TOP OF THE RESUME AS REFERENCE TO GET IN ACCESS)
Experience: Freshers (0-1 years)
Qualification: Any Graduate
Job Type: Full-Time (3-6 months Probation then Full time conversion based on Performance)
Shift: UK/US Rotational Shifts
Week Off - Rotational Week off
Payroll -Flexwork
Work Mode: Work from Office
Job Overview
We are looking for an E-Relationship Associate to handle customer queries through Email and Live Chat. This is a Non-Voice Customer Support role requiring strong written English communication and good customer-handling skills.
Key Responsibilities
Handle customer queries through email and chat.
Understand customer concerns and provide accurate solutions.
Maintain professional and courteous communication.
Resolve queries within the defined turnaround time.
Escalate complex issues to the appropriate team.
Maintain accurate records of customer interactions.
Meet quality, productivity, and customer satisfaction targets.
Requirements
Any Graduate; Freshers can apply.
Good written and verbal communication skills.
Strong English reading and writing skills.
Good typing and computer skills.
Ability to multitask and handle multiple customer conversations.
Customer-focused attitude and good problem-solving skills.
Willingness to work in UK/US rotational shifts.
Interview Dates 02.09.2026 & 03.09.2026
Interview Venue : No. 135, Ground Floor, Sankar Nagar, Salem, Tamil Nadu - 636007.
Will send across the Interview Invite for the Walkin Drive on 2 nd & 3rd Sept ,2026.
Important
This is a Non-Voice role. Candidates will communicate with customers primarily through Email and Chat.
Interview ProcessL1 RoundEnglish written Communication AssessmentMock ChatTyping TestL2Project ManagerL3HR Manager
Please carry:Updated Resume Valid Photo ID (WRITE SHARMILA BALAJI ON TOP OF THE RESUME AS REFERENCE TO GET IN ACCESS)