Senior Software Engineer
Concentrix · Bengaluru, Karnataka
Not Disclosed
Job Description
We are seeking an experienced Senior Software Engineer - SugarCRM to design, develop, enhance, and support enterprise-scale CRM solutions built on the SugarCRM platform. The ideal candidate will possess strong SugarCRM development expertise combined with emerging AI/Generative AI knowledge to help modernize customer engagement, service operations, case management, and business automation processes.
The role involves working closely with business stakeholders, architects, product owners, and cross-functional development teams to deliver scalable, secure, and high-performing CRM solutions integrated with multiple enterprise applications and AI-powered capabilities.
Key Responsibilities
SugarCRM Development & Architecture
Design, develop, configure, and customize SugarCRM modules, workflows, business rules, and user interfaces.
Develop custom SugarCRM extensions using PHP, JavaScript, REST APIs, Logic Hooks, Scheduler Jobs, and custom modules.
Implement and maintain SugarCRM integrations with external systems through APIs, middleware platforms, batch processing, and event-driven architectures.
Support data migration, data synchronization, and CRM transformation initiatives.
Perform root cause analysis and resolve complex production issues.
Ensure adherence to coding standards, security practices, and software engineering best practices.
Integration & Enterprise Solutions
Develop and support integration with third-party applications, contact center solutions, communication platforms, payment systems, and customer databases.
Design and implement RESTful APIs and microservices supporting CRM operations.
Support file-based and real-time integrations involving SFTP, message queues, web services, and cloud platforms.
Collaborate with enterprise architects to ensure scalable and resilient solution designs.
AI & Automation Initiatives
Leverage Generative AI and AI-assisted development tools to improve engineering productivity and solution quality.
Design AI-enabled CRM capabilities such as:
Intelligent case routing
Agent assist recommendations
Customer sentiment analysis
Knowledge-based response generation
Automated case summarization
Predictive customer insights
Integrate AI services using Azure OpenAI, Azure AI Services, Copilot Studio, Microsoft Copilot, Gemini, or equivalent platforms.
Evaluate and implement AI-powered automation opportunities across customer service and case management workflows.
DevOps & Quality Engineering
Participate in CI/CD implementation and release management processes.
Conduct code reviews and mentor junior team members.
Develop unit tests and support functional, system, integration, and performance testing activities.
Monitor application performance and implement optimization strategies.
Ensure compliance with security, privacy, and regulatory requirements.
Leadership & Collaboration
Mentor developers and provide technical guidance across SugarCRM initiatives.
Participate in architecture reviews and technical design discussions.
Estimate effort, manage technical risks, and contribute to project planning.
Work with global teams, clients, and stakeholders to ensure successful project delivery.
Required Qualifications
Bachelor’s degree in computer science, Information Technology, Engineering, or related discipline.
5-8+ years of software development experience.
3-5+ years of hands-on SugarCRM development experience.
Strong expertise in:
SugarCRM Architecture
PHP
JavaScript
REST APIs
SQL/MySQL
HTML/CSS
Linux Environment
Git Version Control
Experience with enterprise CRM implementations, upgrades, and integrations.
Strong debugging, troubleshooting, and analytical skills.
Experience working in Agile/Scrum environments.
Preferred Qualifications
Experience with:
Azure Cloud
Microsoft Power Platform
Azure OpenAI
Copilot Studio
Microsoft Copilot
AI/ML platforms
ETL and Data Migration tools
Contact Centre Integrations
Middleware Platforms
Knowledge of:
Prompt Engineering
Retrieval-Augmented Generation (RAG)
Conversational AI
Intelligent Document Processing
Customer Analytics
AI Governance and Responsible AI practices
Desired Skills
Technical Skills
SugarCRM Development
PHP
JavaScript
SQL / MySQL
REST APIs
Web Services
Git
CI/CD
Azure Cloud
AI Integration Frameworks
DevOps
Soft Skills
Strong communication and stakeholder management
Problem-solving and analytical thinking
Leadership and mentoring abilities
Customer-focused mindset
Ability to work effectively in global teams
Nice to Have Certifications
SugarCRM Developer Certification
Microsoft Certified: Azure AI Engineer Associate
Microsoft Certified: Azure AI Fundamentals (AI-900)
Microsoft Certified: Azure Developer Associate
Microsoft Copilot Fundamentals
GitHub Copilot Certification
Microsoft Power Platform Certifications
The role involves working closely with business stakeholders, architects, product owners, and cross-functional development teams to deliver scalable, secure, and high-performing CRM solutions integrated with multiple enterprise applications and AI-powered capabilities.
Key Responsibilities
SugarCRM Development & Architecture
Design, develop, configure, and customize SugarCRM modules, workflows, business rules, and user interfaces.
Develop custom SugarCRM extensions using PHP, JavaScript, REST APIs, Logic Hooks, Scheduler Jobs, and custom modules.
Implement and maintain SugarCRM integrations with external systems through APIs, middleware platforms, batch processing, and event-driven architectures.
Support data migration, data synchronization, and CRM transformation initiatives.
Perform root cause analysis and resolve complex production issues.
Ensure adherence to coding standards, security practices, and software engineering best practices.
Integration & Enterprise Solutions
Develop and support integration with third-party applications, contact center solutions, communication platforms, payment systems, and customer databases.
Design and implement RESTful APIs and microservices supporting CRM operations.
Support file-based and real-time integrations involving SFTP, message queues, web services, and cloud platforms.
Collaborate with enterprise architects to ensure scalable and resilient solution designs.
AI & Automation Initiatives
Leverage Generative AI and AI-assisted development tools to improve engineering productivity and solution quality.
Design AI-enabled CRM capabilities such as:
Intelligent case routing
Agent assist recommendations
Customer sentiment analysis
Knowledge-based response generation
Automated case summarization
Predictive customer insights
Integrate AI services using Azure OpenAI, Azure AI Services, Copilot Studio, Microsoft Copilot, Gemini, or equivalent platforms.
Evaluate and implement AI-powered automation opportunities across customer service and case management workflows.
DevOps & Quality Engineering
Participate in CI/CD implementation and release management processes.
Conduct code reviews and mentor junior team members.
Develop unit tests and support functional, system, integration, and performance testing activities.
Monitor application performance and implement optimization strategies.
Ensure compliance with security, privacy, and regulatory requirements.
Leadership & Collaboration
Mentor developers and provide technical guidance across SugarCRM initiatives.
Participate in architecture reviews and technical design discussions.
Estimate effort, manage technical risks, and contribute to project planning.
Work with global teams, clients, and stakeholders to ensure successful project delivery.
Required Qualifications
Bachelor’s degree in computer science, Information Technology, Engineering, or related discipline.
5-8+ years of software development experience.
3-5+ years of hands-on SugarCRM development experience.
Strong expertise in:
SugarCRM Architecture
PHP
JavaScript
REST APIs
SQL/MySQL
HTML/CSS
Linux Environment
Git Version Control
Experience with enterprise CRM implementations, upgrades, and integrations.
Strong debugging, troubleshooting, and analytical skills.
Experience working in Agile/Scrum environments.
Preferred Qualifications
Experience with:
Azure Cloud
Microsoft Power Platform
Azure OpenAI
Copilot Studio
Microsoft Copilot
AI/ML platforms
ETL and Data Migration tools
Contact Centre Integrations
Middleware Platforms
Knowledge of:
Prompt Engineering
Retrieval-Augmented Generation (RAG)
Conversational AI
Intelligent Document Processing
Customer Analytics
AI Governance and Responsible AI practices
Desired Skills
Technical Skills
SugarCRM Development
PHP
JavaScript
SQL / MySQL
REST APIs
Web Services
Git
CI/CD
Azure Cloud
AI Integration Frameworks
DevOps
Soft Skills
Strong communication and stakeholder management
Problem-solving and analytical thinking
Leadership and mentoring abilities
Customer-focused mindset
Ability to work effectively in global teams
Nice to Have Certifications
SugarCRM Developer Certification
Microsoft Certified: Azure AI Engineer Associate
Microsoft Certified: Azure AI Fundamentals (AI-900)
Microsoft Certified: Azure Developer Associate
Microsoft Copilot Fundamentals
GitHub Copilot Certification
Microsoft Power Platform Certifications