Case Mgr, MSK [S], MSK
Amazon · Chennai, Tamil Nadu
Not Disclosed
Job Description
Job Role: Disability Leave Services (DLS) Case Manager
Job Type: Contractual
Qualification: Bachelor's Degree / Master's Degree (Preferred)
Experience: Minimum 2+ Years
Location: As per Amazon hiring location
Industry: Human Resources / Employee Services / Customer Support
Job Description
Amazon is hiring talented and customer-focused professionals for the position of Disability Leave Services (DLS) Case Manager. This is a contractual opportunity for candidates who have experience in customer service, HR operations, employee support, or case management.
The DLS Case Manager acts as the primary point of contact for employees throughout their leave of absence or disability process, ensuring a smooth, compliant, and supportive experience.
Key Responsibilities
Manage employee leave of absence and disability cases.
Respond to employee inquiries regarding leave benefits and available options.
Review medical documentation and determine leave eligibility.
Ensure compliance with company policies and applicable labor laws.
Maintain accurate case records and documentation.
Coordinate with HR, Payroll, Benefits, Safety, Legal, and external administrators.
Support employees before, during, and after leave.
Create return-to-work and ramp-back plans.
Communicate updates with employees, managers, and stakeholders.
Resolve employee issues and remove barriers during leave.
Handle confidential employee information professionally.
Eligibility Criteria
Bachelor's Degree or equivalent qualification.
Minimum 2 years of customer service experience, or a Bachelor's degree in Business, HR, or a related field.
Good knowledge of Microsoft Excel, Word, and PowerPoint.
Excellent communication and problem-solving skills.
Preferred Qualifications
Master's Degree.
Experience handling confidential information.
Knowledge of Six Sigma methodologies and process improvement initiatives.
HR Operations or Leave Management experience is an added advantage.
Required Skills
Customer Service
HR Operations
Case Management
Documentation Review
Communication Skills
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Time Management
Problem Solving
Stakeholder Management
Attention to Detail
Job Type: Contractual
Qualification: Bachelor's Degree / Master's Degree (Preferred)
Experience: Minimum 2+ Years
Location: As per Amazon hiring location
Industry: Human Resources / Employee Services / Customer Support
Job Description
Amazon is hiring talented and customer-focused professionals for the position of Disability Leave Services (DLS) Case Manager. This is a contractual opportunity for candidates who have experience in customer service, HR operations, employee support, or case management.
The DLS Case Manager acts as the primary point of contact for employees throughout their leave of absence or disability process, ensuring a smooth, compliant, and supportive experience.
Key Responsibilities
Manage employee leave of absence and disability cases.
Respond to employee inquiries regarding leave benefits and available options.
Review medical documentation and determine leave eligibility.
Ensure compliance with company policies and applicable labor laws.
Maintain accurate case records and documentation.
Coordinate with HR, Payroll, Benefits, Safety, Legal, and external administrators.
Support employees before, during, and after leave.
Create return-to-work and ramp-back plans.
Communicate updates with employees, managers, and stakeholders.
Resolve employee issues and remove barriers during leave.
Handle confidential employee information professionally.
Eligibility Criteria
Bachelor's Degree or equivalent qualification.
Minimum 2 years of customer service experience, or a Bachelor's degree in Business, HR, or a related field.
Good knowledge of Microsoft Excel, Word, and PowerPoint.
Excellent communication and problem-solving skills.
Preferred Qualifications
Master's Degree.
Experience handling confidential information.
Knowledge of Six Sigma methodologies and process improvement initiatives.
HR Operations or Leave Management experience is an added advantage.
Required Skills
Customer Service
HR Operations
Case Management
Documentation Review
Communication Skills
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Time Management
Problem Solving
Stakeholder Management
Attention to Detail